Disciplinary

Guaranteeing your well-being
Upon request for admission into the Umbriabenessere Consortium Club Vitae, accommodations shall respect norms dictated by the strict Membership discipline policy, norms which are periodically verified by anonymous surveying.

MEMBER REQUIREMENTS
- A warm welcome, helpfulness and attention from the staff are the keys to ensuring a pleasant stay and satisfying all client needs.
- Suggesting another club hotel whenever one is full or closed for the requested period.
- Information at hotels:
- information about the hotel organization and related services;
- news about the consortium (brochure);
- information materials about the territory and happenings (local tradition and sports events, activities for participation, etc.);
- tourist information supplied by staff upon guest request.
- A corner selling typical Umbrian products.
- Updated presentations, at least in rooms and in the spa, regarding opportunities offered to guests by the club.
- Customer satisfaction questionnaire from the manager, available in rooms and, for clients outside the hotel, in the spa, with a relative system of established standard surveying by the manager.
- Knowledge of at least one foreign language in the hotel and the spa.
- All treatments performed by authorised personnel with quality products in all Umbria Benessere facilities.
- Quality products from Umbria used in food preparation.

FITNESS FACILITIES RELAXATION FACILITIES
General requirements: overall area dedicated to a wellness/fitness space: minimum 80 m2 with restroom services, shower and a proper conditioning and air exchange system (as provided for by hygiene-sanitary norms).